职位描述：
job description
？ responsible for the recruitment, training, daily performance management, and professional development, recognition, mentoring and coaching for the team.
？ responsible for team management, building up good working atmosphere, 1-1 deeply talk to get the voice from staff bottom heart, encourage teamwork spirit, attrition reduction.
？ provide day-to-day leadership, management and supervision of end-to-end operation process.
？ keep standard operating procedures updated, and ensures all process performed according to the most update standard operating procedures and compliance policy.
？ responsible for process issues resolution, action to the accurate, timely, and effective investigation and reporting of process potential risk exposures.
？ leading on process improving opportunity identification, and project coaching, progress supervision.
？ ensure customer’s satisfaction by delivering operation performance as per service level agreement, liaising with customers.
？ responsible for account health report to internal global team, and keep in the same page with global account lead.
requirement
？ fluent english.
？ rich accounting knowledge and process knowledge cover ap, ar and gl.
？ strong team management capability to cover 30-50 people.
？ excellent communication skill.
？ 3+ team management experience with 20+ span in bpo.
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