工作职责 Support Bayer China hotline and answer inbound calls of all Bayer products.Be responsible for handling product relevant inquiries, including special, complex or complaints issues, and following-up respectively according to the given guidance processes.Handle general inquiries, sales inquiries, complaints, marketing activities inquiries, and all other relevant inquiries.Document all calls or complaints issues in the Call Center system.Escalate cases on time according to the given guidance processes.Assist supervisors to improve hotline’s operation efficiency and capability.Build, maintain and enhance relationships with Bayer customers.支持拜耳中国热线，接听拜耳所有产品的来电；负责处理产品相关问询，包含特殊问题、复杂问题或投诉问题，并按规定流程进行跟进；处理一般查询、销售查询、投诉、营销活动查询和所有其他相关查询；在呼叫中心使用系统中记录所有呼叫或投诉问题；根据相关流程要求按时升级case；协助主管提高热线运营效率和能力；建立、维护和加强与拜耳客户的关系。 任职要求 At least 3 years relevant working experience in customer service or call center.Medicine or Pharmacy education background is highly preferred.Customer oriented with agreeable personality and high emotional quotient.Good communication and interpersonal skills.Proficient computer skills.Nice to have good English skills.至少3年客户服务或呼叫中心相关工作经验。医学或药学教育背景者优先。客户导向思维，性格随和，情商高。良好的沟通和人际交往能力。熟练的计算机技能。有良好英语技能者优先。